Easy Hassle-Free Returns
Genepro Protein, Inc. will ensure that every customer is 100% satisfied. We offer a 30-Exchange Guarantee on unused* merchandise. If for any reason, you are not satisfied with the item you purchased, simply contact us and we'll be happy to help you with sending it back to us. Unfortunately, we are unable to pay for any return shipping fees.
*Returned goods must be in the same condition that you received them. Items that have been opened/used, or items classified as hazardous materials are not returnable. Please contact us for issues concerning these items. Genepro Protein, Inc. maintains the right to refuse refunding customers for products that are returned in used condition.
Steps for Returns
Step 1: Contact us to receive return authorization and instructions by emailing firstname.lastname@example.org
Step 2: Print the Returns Slip and the Shipping Label received from Genepro Protein, Inc.
Step 3: Include the Returns Slip inside the box and affix the Shipping Label to the box once appropriately packed and sealed.
Step 4: Ship package to us using the designated shipping method that will be provided in Step 1.
Step 5: Allow 5-10 days after we receive your return for processing of your refund.
Step 6: Verify your refund details in the received email confirmation once the refund is processed.
For exchanges, we ask that you initiate a return following the return procedure above and simply place a new order for the desired item(s) to enable the most timely receipt of your new order.
For bulk orders and orders of large quantities we ask that you contact us regarding the possibility of returning an entire order made in large quantities. Most bulk orders are non-refundable.
Defective or Damaged Goods
Please contact us immediately if your purchase arrives in defective or damaged condition. Items that arrive in defective or damaged condition may be replaced with proper authorization. Please allow up to 5-10 business days for processing and replacement of the defective item(s).